Every order is shipped in insulated packaging with cold packs to help protect your medication during transit.
The insulated packaging and cold packs are included as safeguards during shipping. Once delivered, the medication should be refrigerated according to the storage instructions provided with your prescription.
Storage tips
Refrigerate your medication as soon as possible after delivery.
Avoid exposing the vial to direct sunlight or high heat.
Follow the storage instructions included with your prescription.
If you have any concerns about your specific delivery, please contact our Care Team through the Patient Portal so a licensed provider can review your situation.