FAQs
Frequently Asked Questions Pages
By Polly1 author59 articles
- How do I start?
- How long is the initial commitment?
- What are the cancellation and refund policies for orders on Join Polly?
- Why was my payment processed but my prescription shipment is delayed, and what should I do?
- What is the timeline for getting a prescription review, processing, and delivery at Join Polly?
- Can I access Polly through an app?
- Where do I manage my care and messages?
- How prior GLP-1 use is reviewed when transferring to Polly
- How providers review treatment gaps and make dosing decisions
- Why does my vial of medication look underfilled or smaller than expected?
- What should I do if my refrigerated medication shipment is delayed or arrives warm?
- Can’t Find an Email From Us? Check Your Spam Folder
- Is there a membership fee?
- Are there monthly fees above the cost of the meds?
- Will the price ever go up or change if I increase my dose?
- What is included in the price?
- Does the price include any dosage?
- Can I switch plans later if I start with a 1 month plan?
- Is shipping or a visit with a provider an additional fee?
- Can I pay monthly instead of all at once?
- What is your monthly/dose change price for compounded Semaglutide?
- Do the multi-month plans bill monthly or upfront, and are they refundable?
- What is your monthly/dose change price for Compounded Tirzepatide?
- Which payment methods are accepted?
- Why do I see a charge on my card?
- Do you accept Affirm as a payment option?
- Do you accept Afterpay as a payment option?
- Do you take Klarna as a Payment option?
- Can I Use Klarna, Affirm, or Afterpay for Monthly Plans?
- How can I use Affirm or Klarna to pay for my orders on Join Polly?
- Can I Split a Payment Between My HSA/FSA and Another Card?
- Can I choose between Compounded Semaglutide and Tirzepatide?
- Do you offer maintenance plan once I have obtained my desired, healthy weight?
- Do you offer oral formulations of Compounded Tirzepatide or Semaglutide?
- Is Tirzepatide Compounded With B12?
- What is the monthly titration dosing schedule and how does it work?
- Are the medications provided as pre-filled injections?
- What if my dose instructions look different from a prior pharmacy label?
- How do vial labels and prescription instructions relate to your dose?
- Why Is My Medication Pink or Red?
- Why do I see duplicate pending charges after checkout?
- What should I do if I see two charges for my first shipment?
- Can I cancel or pause a subscription?
- How can I manage, pause, or disable auto-renewals for my subscriptions?
- How does pausing, holding, or canceling a subscription affect billing, shipments, or auto-refill schedules?
- How do I remove my email from the mailing list?
- How and when will my order ship?
- What does the shipment status 'Label Created' mean, and when will my order ship?
- Why does my shipment tracking show as canceled?
- Why are my order tracking updates delayed or not showing movement?
- My package wasn’t cold when delivered and sat in a hot truck all day. Is the medication still safe to use?
- Will my medication stay cold during shipping?
- Will my medication still be safe if shipping takes longer than expected?
- What if carriers delay my package for extra days?
- What is the shelf life of Tirzepatide when refrigerated unopened and after opening?
- Do I need to sign for delivery?