FAQs
Frequently Asked Questions Pages
By Piper Concierge1 author58 articles
How do I start?
How long is the initial commitment?
What are the cancellation and refund policies for orders on Join Polly?
Why was my payment processed but my prescription shipment is delayed, and what should I do?
What is the timeline for getting a prescription review, processing, and delivery at Join Polly?
Can I access Polly through an app?
Where do I manage my care and messages?
How prior GLP-1 use is reviewed when transferring to Polly
How providers review treatment gaps and make dosing decisions
Why does my vial of medication look underfilled or smaller than expected?
What should I do if my refrigerated medication shipment is delayed or arrives warm?
Is there a membership fee?
Are there monthly fees above the cost of the meds?
Will the price ever go up or change if I increase my dose?
What is included in the price?
Does the price include any dosage?
Can I switch plans later if I start with a 1 month plan?
Is shipping or a visit with a provider an additional fee?
Can I pay monthly instead of all at once?
What is your monthly/dose change price for compounded Semaglutide?
Do the multi-month plans bill monthly or upfront, and are they refundable?
What is your monthly/dose change price for Compounded Tirzepatide?
Which payment methods are accepted?
Why do I see a charge on my card?
Do you accept Affirm as a payment option?
Do you accept Afterpay as a payment option?
Do you take Klarna as a Payment option?
Can I Use Klarna, Affirm, or Afterpay for Monthly Plans?
How can I use Affirm or Klarna to pay for my orders on Join Polly?
Can I Split a Payment Between My HSA/FSA and Another Card?
Can I choose between Compounded Semaglutide and Tirzepatide?
Do you offer maintenance plan once I have obtained my desired, healthy weight?
Do you offer oral formulations of Compounded Tirzepatide or Semaglutide?
Is Tirzepatide Compounded With B12?
What is the monthly titration dosing schedule and how does it work?
Are the medications provided as pre-filled injections?
What if my dose instructions look different from a prior pharmacy label?
How do vial labels and prescription instructions relate to your dose?
Why Is My Medication Pink or Red?
Why do I see duplicate pending charges after checkout?
What should I do if I see two charges for my first shipment?
Can I cancel or pause a subscription?
How can I manage, pause, or disable auto-renewals for my subscriptions?
How does pausing, holding, or canceling a subscription affect billing, shipments, or auto-refill schedules?
How do I remove my email from the mailing list?
How and when will my order ship?
What does the shipment status 'Label Created' mean, and when will my order ship?
Why does my shipment tracking show as canceled?
Why are my order tracking updates delayed or not showing movement?
My package wasn’t cold when delivered and sat in a hot truck all day. Is the medication still safe to use?
Will my medication stay cold during shipping?
Will my medication still be safe if shipping takes longer than expected?
What if carriers delay my package for extra days?
What is the shelf life of Tirzepatide when refrigerated unopened and after opening?
Do I need to sign for delivery?