Shipping delays for refrigerated medications may raise concerns about their safety and effectiveness. Medications are prepared and shipped by partner pharmacies using insulated packaging and cold packs designed to help maintain appropriate temperatures during transit. Below is general guidance to help you understand how to handle potential delays.
General Shipping Stability and Packaging Information
Refrigerated medications are shipped in insulated packaging with cold packs to help protect them during transit and account for temperature changes, including unexpected delays.
What Happens If Shipping Is Delayed?
If your delivery is delayed or the cold packs arrive partially melted or warm, this does not automatically mean your medication is unsafe. Short-term temperature fluctuations can occur during transit, and insulated packaging is used to help reduce the impact of these changes.
Because individual circumstances can vary, visual inspection and proper storage after delivery are important.
Do not use the medication if the solution appears cloudy or discolored, contains visible particles, shows any signs of leakage, or if the vial or rubber seal is damaged, cracked, or compromised in any way.
Refrigerate the medication as soon as possible after delivery and follow the storage instructions included with your prescription.
When To Contact Us
If you have concerns about your delivery or the condition of your medication, you can reach out through the Patient Portal so a licensed provider can review your specific situation and advise on next steps.