Prescription Approval, Fulfillment, and Delivery Timelines at Join Polly
Patients often ask about the timeline from submitting an intake to receiving their medication. While timing can vary, the process generally follows the steps below:
Typical Timeline: The full process typically takes approximately 5–8 business days, though timing may vary based on clinical review, pharmacy processing, and shipping conditions.
Provider Review & Approval
A licensed provider typically reviews your intake within 1–2 business days.
If treatment is determined to be appropriate, a prescription may be issued and sent to a partner pharmacy.
Pharmacy Fulfillment
Once a prescription is issued, the pharmacy prepares your medication — this usually takes 2–5 business days.
Shipping & Delivery
Once ready, your order ships via UPS or FedEx Next Day Air (free) with tracking and insulated packaging. Delivery is typically 1–2 business days after shipment.
We know waiting can feel long, and we’re here every step of the way.
Key Notes
Orders approved Friday–Sunday usually ship Monday/Tuesday (pharmacies don’t operate on weekends/holidays).
You’ll receive an email with tracking as soon as it ships.
Need an update? Just message us — we’re happy to check the exact status for you.