We send important emails about your treatment, such as order confirmations, refill updates, and shipping notifications. Sometimes an email provider sends these to your spam or junk folder by mistake, so you might miss them.
If you can’t find an email you expected from us, here’s what to do.
Step 1: Check your spam or junk folder
Open your email and look in your Spam or Junk folder for emails from Polly. If you use Gmail, also check the Promotions and Updates tabs.
Step 2: Mark our email as “Not Spam”
If you find one of our emails there, mark it as safe. This tells your email provider that you want our messages. It also helps our future emails reach your inbox.
Gmail: Open the email and click Report not spam at the top. If it’s in the Promotions or Updates tab, drag it to the Primary tab and choose Yes when Gmail asks whether to do this for future messages.
Outlook / Hotmail: Open the Junk Email folder, select the email, and choose Not junk.
Yahoo Mail: Open the Spam folder, select the email, and click Not Spam.
Apple Mail / iCloud: Open the Junk folder, open the email, and click Not Junk or Move to Inbox.
Step 3 (optional): Add us to your contacts
Saving our email address [email protected] to your contacts makes it even more likely that our future emails land in your inbox.
Still can’t find it?
If our email isn’t in your inbox or your spam folder, contact our Care Team through chat or email. We’re available 8 AM–9 PM EST, 7 days a week, and we’ll help you track down your order details.